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GENERAL INFORMATION
How do I cancel my membership to WhenUShop? Can I become a member of WhenUShop if I live outside of the U.S.? What will I receive if I join WhenUShop? Is there a free trial membership period? How does it work? Can I download the WhenUShop software from multiple computers? Who are your participating retailers? Is the WhenUShop Web site secure? What are the Terms and Conditions for WhenUShop? What is WhenUShop's License Agreement? MEMBERSHIP INFORMATION I forgot my log-in or password. What do I do? How do I update my membership profile? How can I remove my e-mail from your mailing list? Is there a manual for new users on how to use WhenUShop? INSTALLING WHENUSHOP Will WhenUShop work on my computer? How do I know that WhenUShop installed successfully? For some reason, my installation did not work. What should I do? Do I have to install different versions of WhenUShop to use with different browsers? USING WHENUSHOP What do I have to do to see WhenUShop working? How can I see a quick summary of key info about a site? How can I see more in-depth info? How does the "Find a site that sells..." search engine work? What if I want to reduce the size of the WhenUShop window? How do I know which shopping sites are covered by WhenUShop? How do I use the "Category" and "Sites covered by WhenU" drop down lists at the top of WhenUShop? Can I see WhenUShop information for a site without actually going there in your main browser? How can I actually visit the site after seeing the WhenUShop information? How do I customize the sales tax information for my state? UPDATING WHENUSHOP How do I get new versions of WhenUShop? How do I know whether or not I have the most current version of WhenUShop? UNINSTALLING WHENUSHOP USER MANUAL Click here to see an explanation of the various features on the toolbar. TROUBLESHOOTING I am having trouble installing WhenUShop. I do not see the WhenUShop icon on the lower right corner of my screen. I found incorrect information in WhenUShop. What should I do?
GENERAL INFORMATION WhenUShop is the greatest shopping tool on the Internet, providing instant coupons, information on sales tax, shipping, return policies, merchant contact, and much more, right at the point whenU need it --at all of the 160+ sites we cover. These are sites that U know and trust! WhenUShop saves U money and precious time whenU shop on the Internet. [ back to top ]
How do I become a member? Becoming a member is easy! Simply click on the link at http://www.whenushop.com and fill out the quick registration form. U can then immediately download the shopping tool and start saving right away. U will receive an e-mail confirmation with your membership details. Please hold on to this e-mail for future reference. [ back to top ]
How do I cancel my membership to WhenUShop? If U choose to cancel your membership, U must fill out a membership cancellation form - available here. Or, please call Customer Service at 212.631.2110. [ back to top ]
Can I become a member of WhenUShop if I live outside of the U.S.? Will it be useful to me? Yes! Although most of our information is geared towards residents of the U.S., there are an increasing number of Internet shoppers who live outside the U.S. and shop at U.S. sites. The information provided on WhenUShop can be useful to non-U.S. residents as well. After clicking on "shipping" for each site that we cover, scroll down to the bottom and click on "outside the Continental US". There U will find information about a site's international shipping policy. Each merchant makes their own decision regarding international shipping, and in some cases, they will even allow U to call a toll free number to place an international order! [ back to top ]
How much does WhenUShop cost? WhenUShop costs less than $2.50 a month! U will have 30 days to try WhenUShop for free. If, during the free trial period, U find the service is not for U, U can cancel by visiting the FAQ section on our Web site and U won't be charged. Otherwise, the low yearly membership fee of $29.95 will be charged to the billing source authorized by U. [ back to top ]
What will I receive if I join WhenUShop? Instant gratification! After registering, U can download WhenUShop immediately and start saving right away. Every time U go to a site that we cover (and there are hundreds of them), U get information about shipping costs, sales tax, and much more, all right at your fingertips! Plus, we scour the Internet everyday to find U coupons and deals. [ back to top ]
Is there a free trial membership period? How does it work? Upon enrolling, U will have a free trial membership period during which U can use the program benefits as much as you'd like. If, during the free trial period, U find the service is not for U, U can cancel by visiting the FAQ section at our Web Site (http://www.whenushop.com) and U won't be charged the annual membership fee. If U wish to continue with your membership after the 30-day trial period, the low yearly membership fee is charged to the billing source authorized by U at the prevailing membership rate. [ back to top ]
Can I download the WhenUShop software from multiple computers? Yes! For those of U who like to shop both at work and at home, U can download the WhenUShop software from a maximum of two computers. [ back to top ]
Who are your participating retailers? Our list of participating retailers is long and is constantly growing. For the most up-to-date listing, please visit the category that interests U. We currently work with over 160 retailers. [ back to top ]
Is the WhenUShop Web site secure? Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When U place an order online, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the THAWTE ™ security seal for all online transactions. [ back to top ]
What are the Terms and Conditions for WhenUShop? TERMS AND CONDITIONS Upon registration, you will have 30 days to enjoy WhenUShop for free. If you decide to continue with the service after the free trial, an annual membership fee of $29.95 (approximately $2.50 per month) will be charged to the credit card you provided upon registration. If you choose to cancel before your free trial period ends so that you are not billed, simply fill out a membership cancellation form available here or on our FAQ page: http://www.whenushop.com/faq.html. Satisfaction guaranteed or your money back. Only one unique user per account. [ back to top ]
What is WhenUShop's License Agreement?
When you downloaded WhenUShop, you accepted WhenU.com's License Agreement. Below is the current License Agreement as pertaining to WhenUShop software. [ back to top ]
MEMBERSHIP INFORMATION I forgot my log-in or password. What do I do? Contact us. We will verify your e-mail address and send U your information. [ back to top ]
How do I update my membership profile? Simply visit our Membership Profile page. U will then receive an e-mail confirmation upon a successful update. [ back to top ]
How can I remove my e-mail from your mailing list? If U wish to unsubscribe from our mailing list, U can do so by clicking here. Please note that if U are a member of WhenUShop, unsubscribing from our mailing list will not cancel your membership. To do so, U must go to the CANCELING YOUR MEMBERSHIP section. [ back to top ]
Is there a manual for new users on how to use WhenUShop? Yes. Please see "User Manual" section. [ back to top ]
INSTALLING WHENUSHOP Will WhenUShop work on my computer? WhenUShop will work on most computers that run Windows 95, 98, NT, 2000 or XP, and with any AOL, Internet Explorer or Netscape browser version 4.0 or higher. If U are using a Windows system purchased within the last several years, and have the latest version of your browser, WhenUShop should work with your computer. (Sorry, WhenUShop does not currently have a non-Windows version.) [ back to top ]
How do I know that WhenUShop installed successfully? When the installation is done, U will see the WhenUShop toolbar pop up on the left side of your screen. U should also see WhenUShop's burgundy and gold "U" icon at the bottom right of your screen, near the clock. [ back to top ]
For some reason, my installation did not work. What should I do? Please see the Troubleshooting section below. [ back to top ]
Do I have to install different versions of WhenUShop to use with different browsers? No. WhenUShop works with AOL, Internet Explorer, and Netscape regardless of what browser U use when U install it. U might say that "one version fits all." [ back to top ]
USING WHENUSHOP What do I have to do to see WhenUShop working? Once U install WhenUShop on your computer, your work is complete! WhenUShop will launch itself automatically and appear on the left side of your browser whenU surf to a retail shopping site covered by WhenUShop. Occasionally, U may be prompted to enter your login e-mail and password. Upon doing so, your toolbar should appear. It will provide U with lots of helpful information that saves U time and money. It will disappear from your screen whenU surf to a site that WhenUShop does not cover. [ back to top ]
How can I see a quick summary of key info about a site? How can I see more in-depth info? Just move your mouse over one of the topic buttons in the "Site Info" area of WhenUShop to see a summary of key points about that topic in the InfoWindow. To see a full explanation of the topic, click the button. When you're done learning about the topic, use the WhenUShop back button to return to the main screen. [ back to top ]
How does the "Find a site that sells..." search engine work? It's easy! First, choose a category from the "Find a site that sells..." list, then check off the specific offers you're interested in--free shipping, coupons and/or no sales tax in a certain state--then click GO. WhenUShop gives U a list of all covered sites that fit your criteria, with links to take U directly to the site of your choice. [ back to top ]
What if I want to temporarily reduce the size of the WhenUShop window? U can shrink WhenUShop down to a narrow strip at the left edge of your main browser window by clicking the X at the top right corner of WhenUShop. The strip will appear whenever WhenUShop has information about the site U are visiting. If U want to see the information, just click anywhere on the strip, and WhenUShop will pop up. [ back to top ]
How do I know which shopping sites are covered by WhenUShop? To see a list of every site covered by WhenUShop, select "All" in the "Category" drop-down list at the top of WhenUShop, then click on "Sites covered by WhenU." [ back to top ]
How do I use the "Category" and "Sites covered by WhenU" drop down lists at the top of WhenUShop? First, select the type of merchandise U are shopping for, using the "Category" list. Then, select a site from the "Sites covered by WhenU" list. [ back to top ]
Can I see WhenUShop information for a site without actually going there in my main browser? WhenU select a site from the "Sites covered by WhenU" list, U can see WhenUShop information for that site without actually going there in your main browser. That means U can compare things such as shipping costs, return policies, tax information, coupons, etc. quickly and easily. [ back to top ]
How can I actually visit the site after seeing the WhenUShop information? If U want to actually visit the site after seeing the WhenUShop information, click on the site name at the top of WhenUShop and your main browser will be taken there. [ back to top ]
How do I see WhenUShop information for a particular site when I am shopping through a rebate service (like spree.com) or a price comparison service (like mysimon.com) and the information in the WhenUShop window does not change? In situations like this, U can use the "Sites covered by WhenU" drop down list at the top of WhenUShop. [ back to top ]
How do I customize the sales tax information for my state? Click on the WhenUShop icon at the top left of the WhenUShop window, and select "Options...". U can also access your Options by clicking on the WhenUShop tray icon at the bottom right of your screen. Using the drop-down menu, select your state (or the state U will most often be sending orders to). Most sites, if they apply sales tax at all, apply it only when the "ship to" address is in a taxed state. Even if U are sending an order to a state other than the one U have chosen, U can always see the full sales tax chart by clicking the "Tax" button. [ back to top ]
UPDATING WHENUSHOP How do I get new versions of WhenUShop? U don't need to do anything--WhenUShop will be updated automatically on a periodic basis. WhenUShop will alert U when it is ready to be updated and all U need to do is click OK. The update takes just a few moments. [ back to top ]
How do I know whether or not I have the most current version of WhenUShop? Since WhenUShop is self-updating, U should always have the most current version--as long as U click OK when WhenUShop tells U it is ready to update. U can find your version number by clicking on the WhenUShop icon at the top left of the WhenUShop window. If U are unsure whether your version is current, please contact us with your version number and we will tell U. [ back to top ]
WhenUShop does not currently cover my favorite shopping site. Can I make a request to add the site to your list? The team at WhenUShop tries to cover the most popular shopping sites and is constantly adding to the list. Feel free to make a request to add a site by contacting us. We will evaluate the site and decide whether to add it to our list! [ back to top ]
UNINSTALLING WHENUSHOP To uninstall the software, click on the Windows Start button (usually at the lower left of your screen). Go to Start (usually in the lower left-hand corner of your screen), then Control Panel--->Settings--->Add/Remove programs, and click on Follow the prompts until the uninstall is complete. If U cannot uninstall using this method, please contact us. [ back to top ]
USER MANUAL How can I see a quick summary of key info about a site? The Site Info Phone Pad Each of the buttons in the pad deals with a specific topic: contact, coupons, shipping, returns, etc. Move your cursor over the buttons. The text in the Info Window changes as U move from button to button. [ back to top ]
How can I see more in-depth information about a site? Sometimes U want more than a summary. To get the full details about any topic for Amazon.com, click on the button for that topic. For example, let's check out how much Amazon.com charges for shipping - just click the Shipping button. This will take U to a new page in the WhenUShop tool, where U will find everything U need to know about Amazon.com's shipping rates and policies. When you're done reading the shipping information, use the WhenUShop Back button to get back to the main page of the toolbar. It's the button at the very top of the WhenUShop tool with the blue arrow pointing to the left, marked "Bk". Click it. U should now be back at the main phone pad page. For practice, try clicking some of the other buttons. Remember to click the "Bk" back button to get back to the main WhenUShop page. Select button topics: Contact: gives U the merchant's e-mail address, phone number and customer service hours. Sales Tax: shows the states where sales tax is charged, and the percentage. U can customize this feature to your desired state by clicking the Sales Tax button, then clicking the customize link and selecting your state. Gift Services: describes gift certificate and gift-wrapping options on the site. Returns: explains the site's return policy, how to make a return, and who pays return shipping. Privacy & Security: summarizes the site's privacy and security policies. It tells U whether or not a site will share your personal information with others, and gives U a phone number to call if U would rather complete your purchase by phone if the site allows. Site Ratings: tells U how a site fares on Customer Service and On-time Delivery, "thumbs up" or "thumbs down." Coupons If U have never used an online coupon before, welcome to a world of unbelievable savings! Click on the "Coupons!" button on the main WhenUShop page and you'll see a list of coupons U can use at the shopping site you're visiting. Some online coupons use special codes, which you'll find listed on the WhenUShop Coupons page. These codes usually consist of letters or numbers, like MVXCSD or HOLIDAY2. It's very easy to use a coupon code. U just do your shopping as usual, then when U get to the checkout page, there will be a space where U can enter the coupon code. U should see the price of your items automatically adjusted to reflect your discount. Make sure that U read the terms and conditions of the coupon code before using it or the shopping site will reject the coupon. For example, if the coupon says $20 off a $100 purchase and your purchase is only $90, the coupon will be rejected. Sometimes the coupon applies only to select items so please read the code carefully. A second type of online coupon uses a clickable link instead of a code. To use a clickable coupon, go to the shopping site first (if you're looking at the coupon in the WhenUShop toolbar, U may already be there!), then click on the coupon link. The discount will automatically be applied to your order when U check out. U should know that in some cases, U won't see the discount until U have partially or even fully completed your order. Rebates & Rewards Another great way to save money online is to become a member of a rebate or reward program. WhenUShop tells U whether the shopping site U are visiting is an affiliate of your favorite rebate or reward program and gives the details of the special offer. To get the offer, U usually have to go to your program site to log in, then do your shopping through the program site. Although this requires an extra step, rebates of up to 15-20%, make it worth the extra effort. To join a rebate or reward program, just go to their Web site and register - it's free and takes just a few minutes. Two of the most popular programs are www.spree.com for rebates, and www.mypoints.com for rewards. Compare Prices and Shop By Product These two buttons are especially helpful when you're shopping for a specific item, but don't care what site U shop at. The Compare Prices button connects U to a list of price comparison sites that use special price bots to compare prices for specific products across multiple shopping sites on the Web. Click on a link if U want to go to the WhenUShop-recommended price comparison site for that product category. Price comparison sites all work in a similar way. U enter a product name into a text box and press a button. The price bot searches the Web and provides a listing of the best prices it found and where. The "Shop By Product" button works in a similar way to the "Compare Prices" button, helping U find a specific product for a great price. The difference is that while the "Compare Prices" button focuses on the product categories that are sold at the site U happen to be at, the "Shop By Product" button gives U all product categories on the Internet. Site Deals The Site Deals button alerts U to special deals that are negotiated on your behalf by credit card companies or affinity groups like AAA, AARP or Student Advantage. If you're a member of one of these groups, you've probably seen the flyers about these discounts enclosed in your monthly statement - but how often did U remember them when U were actually shopping online? With WhenUShop, you'll always be in the know, so you'll get the savings U deserve! "Find a site that sells…" search engine. The "Find a Site" box is located just below the Site Info phone pad. "Find a Site" allows U to search the WhenUShop database to find shopping sites that sell a certain type of merchandise, that offer free shipping or coupons, and that don't charge sales tax in your state. Let's try it. First, select the item category using the drop down menu that says "Find a site that sells...". Select Books. Then check the Free Shipping and Coupons boxes. Click the "No tax in" checkbox and then select a state from the drop down menu. Let's select NY for New York. When you're done, click GO. Now U see a list of sites with free shipping, coupons and no taxes in New York. If U click on any of the stores listed, U will immediately be taken to the site U selected, and the information in WhenUShop will change to reflect the new site U are visiting. Compare Sites Using WhenUShop One of the most powerful ways to use WhenUShop is to compare different sites. Which site will charge U sales tax? Which has the cheapest shipping options? Are there coupons or other special deals available? With WhenUShop, all this information is accessible without having to go back and forth between the sites, hunting down the information and waiting for page after page to load. Look near the top of the WhenUShop tool, under the back button, and you'll see two drop down menus, marked "Category" and "Sites covered by WhenU". By using these two menus, U can look at the WhenUShop information for different sites without navigating to them in your main browser. For example, if you're at BarnesandNoble.com and want to see if Amazon has any coupons or deals U might be able to use, select "Books" from the Category menu, and then select Amazon. Instantly you'll see the main WhenUShop page for Amazon, where U can check the summary info or click a button to get to the detailed topic pages - but your main browser will still be showing BarnesandNoble.com. If U decide that U do want to visit Amazon.com, click on the blue underlined site name near the top of the toolbar (it's a link to the site) and immediately your main browser will go to Amazon.com. Killer Deals This is what we like to call the section of the tool below the "Find a Site" box. Our team of shopping experts scours the Web to find unbelievable deals for the hot items of the moment, then shares them with U. One hint: if U see a deal you're interested in, pounce on it, because the killer deal changes every time U visit a new site! If U come across a killer deal on the Web and would like to share it with other WhenU users, just contact us. [ back to top ]
TROUBLESHOOTING For some reason, my installation did not work. What should I do? First, see the section "Installing WhenUShop" for instructions about how to install. Continue here if U still have questions. [ back to top ]
I think my installation was successful, but the WhenUShop toolbar didn't pop up next to my browser the first time I surfed to a major shopping site. What should I do?
Because of the infinite number of computer configurations, in rare instances WhenUShop may not start working immediately. If this happens, please close and restart your browser or AOL, then surf to a covered site, such as www.amazon.com. If the WhenUShop toolbar still does not appear, please reboot your computer. Once U reboot and surf to a covered site, WhenUShop should appear. If it does not, please contact us. [ back to top ]
I tried to install WhenUShop and my browser crashed. How do I know if the software installed properly? Your browser should not normally crash when U install WhenUShop. However, every computer is different and sometimes a machine might be in an unstable situation that can lead to a crash when installing software. If this happens, look at the bottom right corner of your screen for WhenUShop's burgundy and gold U icon. If it is there, then WhenUShop appears to be installed properly. Close and reopen your browser or AOL and go to a major retail shopping site, such as www.amazon.com, to see if WhenUShop is working. If nothing happens, try rebooting your computer, restarting your browser or AOL, and surfing to a covered site. If that does not work, contact us. [ back to top ]
I see WhenUShop's burgundy and gold U icon at the bottom of the screen, but WhenUShop does not seem to be working. What should I do? If WhenUShop stops working, click on the burgundy and gold icon near your computer's clock and choose "Exit WhenUShop". Then restart WhenUShop by clicking on the Windows Start button (usually at the bottom left of the screen). Select "Programs", then WhenU, then WhenUShop. If this does not resolve your problem, contact us. [ back to top ]
I do not see WhenUShop's burgundy and gold U icon at the bottom corner of my screen. What should I do? WhenUShop probably did not download correctly onto your computer. Please close all applications, shut down your computer and after rebooting, try downloading WhenUShop once again from the Web site. If the WhenUShop icon still does not appear, please contact us. [ back to top ]
WHENU CHALLENGE I found incorrect information in WhenUShop. What should I do? Our team does the utmost to ensure that the information we provide U is up-to-date and correct. If U find an error in the information we provide - and we do not believe that there are that many to be found - then point it out to us and you'll earn $5 cash. Click the WhenU Challenge box on the toolbar to participate. [ back to top ]
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