How WhenUShop helps online shoppers
find shopping sites with good customer service:

It's a common concern for online shoppers: what happens if there's a problem with my order? Will I be able to get good customer service, either online or over the phone? How can I contact the site if I need to?

WhenUShop cuts through the confusion with the answers you need. You'll find the online shopping site's customer service contact information right on the front page, with more details just a click away—including an estimate of how long you'll spend on hold.

Best of all, WhenUShop gives each e-tailer a customer service rating using our intuitive "thumb" system. At a glance you see if the site gets a thumb's up (for better than average service), a mezza mezza (for average service), or a thumb's down (yes, you guessed it, for below-average service).